Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Dec 19, 2019
I ordered from this shop on Nov. 11, plenty of time to get the items before our office party on Dec. 18. A month later I contacted the shop and asked when the items would ship. The reply was that the items would ship the next day(on Tuesday). I checked every day after that and the shipping label was created but USPS was awaiting package. The week before the party! The items never shipped. On Friday I contacted the shop and asked to cancel the order and I wanted a full refund or I would open a case with Etsy. Friday evening I got the refund. No apologies, no explanation. The only reason I give one star is because I did get the refund.